Return Policy

At Century Chic we want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

We will accept returns and exchanges of items in new and unused condition within 30 days of receipt with a valid proof of purchase. Shipping and handling fees will not be refunded.

Popular Questions

  • How to start a return?

    To start a return, you can contact us at Info@centurychic.com.
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
    You can always contact us for any return question at Info@centurychic.com.

  • Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exceptions / non-returnable items

Items listed below cannot be returned or exchanged. Shipping and handling charges are not refundable. Other restrictions may apply.

    • Items without proof of purchase
    • Items purchased as final sale
    • Items used and/or damaged through normal wear and tear
    • Special Order/Made to Order Furniture
    • Store floor samples
    • All custom furniture
    • Gift cards

  • Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at Info@centurychic.com.

Contact Us

   +1(510) 542-9492

  info@centurychic.com

 

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